Privacy Policy

Last updated: 1 June 2025

1. Introduction

Torrington Design and Build ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, enquire about our services or engage us for property maintenance, refurbishment and building works across London and the South East.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Property address and details relevant to your enquiry or project
• Information you provide when completing our contact form or requesting a quote
• Records of correspondence between you and Torrington Design and Build
• Website usage data collected through cookies and analytics (see Section 7)

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotations
• To deliver, manage and administer our services
• To communicate with you regarding ongoing or scheduled works
• To comply with legal and regulatory obligations, including health and safety requirements
• To improve our website and overall service quality

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Contractual necessity - to fulfil a contract or take steps at your request prior to entering a contract
• Legitimate interests - to operate and improve our business, provided this does not override your rights
• Consent - where you have given clear consent for us to process your data for a specific purpose
• Legal obligation - where processing is necessary to comply with the law

5. Data Sharing

We do not sell, rent or trade your personal information. We may share your data with:

• Trusted subcontractors and tradespeople directly involved in delivering your project
• Professional advisors, insurers and regulatory bodies where required
• Certification and accreditation bodies (e.g. Gas Safe Register, NICEIC) as part of compliance obligations

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Project records and associated documentation may be retained for up to six years following completion, in accordance with legal and regulatory requirements.

7. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can control cookie preferences through your browser settings. Essential cookies required for the website to function correctly cannot be disabled.

8. Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where there is no compelling reason for its continued processing
• Object to processing or request restriction of processing
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Torrington Design and Build
Email: [email protected]